By :Thoboloko Ntšonyane
MASERU – The insurance company, Metropolitan Lesotho has announced that it has changed the method of interacting with the consumers of its products.
This the company revealed last week.
According to Metropolitan Lesotho Head of Brand and Marketing, Motsieloa Nonyane, the company introduced the ‘paperless solution’ to improve its efficiency, quality, and client service.
He said this service was also a response to the health pandemic, wherein the registered policyholders interact with the company remotely.
Going paperless has been lauded as an environmentally friendly move by different institutions and companies.
Dubbed ‘tobetsa’, which means to press, the service was introduced in January earlier this year.
Nonyane said through this innovation, they strive for financial inclusion.
Through this service, the policyholder calls Metropolitan Lesotho’s toll-free number to file their claim.
He said the service is accessible to their clients.
The Client Service Manager, ‘Maliako Koatja said before the advent of ‘tobetsa’, the turnaround of processing the claim was 48hours or even more depending on the speed at which the bank will disburse the money to their clients. Meanwhile, Koatja said the process has been reduced to 24 hours.
For her part, the Communications Hub Agent, Seapehi Letsapo said their clients have responded positively, adding that they had embraced this innovation.
