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Canceled flights: How do I get a refund and compensation?

Dozens of flights are canceled daily by airlines due to staff shortages and absenteeism due to illness.

British Airways, easyJet and Tui have all decided to shorten their summer schedule. Most routes will be canceled in advance and passengers will be notified.

The airline states that this will allow it to operate more efficiently and reduce the risk of last-minute cancellations.

However, some cancellations continue daily at the last minute. Some passengers report that the flight was canceled after arriving at the gate or boarding the plane.

Fortunately, consumer law is firmly on the passenger side.

EuropeanAir Passenger RightsRegulations require easyJet to:

In addition, passengers are £ 220 (for flights less than 1,500 km) or £ 350 (for flights longer).

These are important obligations for airlines that cancel their flights with sudden notifications or incur long delays.

The flight has been cancelled. When can I get to my destination?

If you have a commercial way to get to your destination, you have the right to travel on the day of departure.

You need to give the canceling airline the opportunity to arrange a new flight (or-for a UK domestic link or for a trip to Paris, Brussels, Amsterdam-train).

I was offered an alternative two days later. I can't get there anymore.

Yes. Airlines naturally want to keep passengers in their service, but there are clear restrictions. According to the Civil Aviation Authority, if the canceled airline has another flight on the same day, that airline can rebook you (and serve meals while you wait). I can).

However, easyJet has its own long limit of 24 hours.

Some passengers say they were told that easyJet couldn't switch to another airline.

This is nonsense. All carriers need to be considered.

If the canceling airline fails or fails to meet its obligations, the ticket must be purchased and then billed.

What if the exchange flight is from another airport or to another airport?

In addition to purchasing a ticket to a country / region, the canceling airline must provide or pay for additional ground transportation to arrive at its original destination.

For example, if an easyJet flight to Naples is canceled fromGatwickand the only alternative departure for the day isBritish Airwaysor ITA from Heathrow. You need to provide transportation from the company Gatwick to Heathrow (probably the National Express Bus).

If you don't get help, you can still pay and collect, but do everything you can to keep costs down. For example, a taxi is not reasonable and appropriate unless you belong to a group of four.

What if I need hotel accommodation late overnight?

Again, the canceling airline must provide this. In addition, round-trip transportation to and from the airport must be provided. If this is not the case, you will need to make your own arrangements in an effort to minimize costs as much as possible. easyJet states: "We will always do our best to provide you with accommodation. If the confusion is widespread, we may ask you to look for your own accommodation as it is not always possible. {

"In this case, look for a 3-star or equivalent accommodation like Premier Inn, Ibis, Holiday Inn, Hotel Formula 1, Travelogue, Motel One.

" If you choose to book a more expensive accommodation when an equivalent hotel within the recommended range is available, you will not be able to reimburse the full cost of the accommodation. "

Gatwick District Given that finding a hotel room in the hotel tonight is very difficult, in this case it seems that limiting price limits cannot be enforced.

How about your meal?

Oddly enough, the time when the airline's obligation to provide "moderate amounts of food and drink" begins is the time you were supposed to go with them. It depends on the length.

Passengers are usually given a fixed amount of voucher after this period. If this is clearly inadequate (for example, a cup of tea and enough to delay the crisp by 6 hours), you can charge a reasonable additional cost, but not alcohol.

Am I entitled to compensation for confusion?

This depends on the cause of the delay and only applies if you arrive at your destination (and the aircraft door is open) at least 3 hours after your first arrival.

In the case of IT meltdown with easyJet, or technical issues of all kinds of airlines, it is difficult for carriers to understand how to avoid paying cash compensation.

Again, there is a sliding scale.

Airlines usually have portals on their websites for these claims, but it's not easy to find. For easyJet,this is the correct link